(USA) Asset Protection Operations Coach (2024)

Position Summary...

What you'll do...

Drives sales by ensuring effective merchandise presentation (for example, accurate and competitive pricing, proper signing, inventory levels,
cleanliness of the area); assessing economic trends and community needs; overseeing the stocking and rotation of merchandise; setting up, cleaning,
and organizing product displays; and securing fragile and high-shrink merchandise.

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-
Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,
merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement
business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)
service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);
ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and
providing process improvement leadership to ensure a high quality customer experience.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting
clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion
awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives. Builds
accountability for policies and procedures. Measures adherence to loss prevention policies and procedures. Reviews variances to inventory reports.
Conducts operational and pre-inventory reviews. Gathers data, audits results, and monitors deficiency trends. Identifies improvement opportunities.
Communicates and works with managers and associates to determine corrections needed to inventory controls. Influences the implementation and
execution of control corrections. Trains managers and associates operational controls and processes in multiple stores.

Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal
activities. Conducts investigations relating to company operations and policies. Gathers evidence, takes statements, writes case reports, and provides
court room testimony as needed. Partners in collaborative efforts with other investigative entities.

Monitors safety and risk controls within a facility by ensuring an effective safety program is in place. Supervises safety team members. Identifies
accident trends to develop and implement solutions to prevent accidents. Observes workplaces practices and provides training to associates on
accident prevention techniques. Communicates plans to minimize accidents. Oversees safety reviews and implements plans to improve workplace

Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies,
procedures, compliance guidelines (for example, cold chain, hazardous materials) and operational controls. Identifies gaps in expectations versus
training. Determines training needs. Develops and delivers training as needed.

Manages claims and receiving operations by ensuring proper policies and procedures are followed. Ensures the timely processing of claims (for
example, damaged, defective, returned, liquidated items) and merchandise deliveries (for example, suppliers, third-party deliveries). Provides
direction for claims or receiving issues. Maintains necessary documentation and reporting.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;
supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for
and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting
continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
implementing related action plans; utilizing and supporting the Open-Door Policy; and providing direction and guidance on applying these in executing
business processes and practices.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursem*nt, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $65,000.00-$80,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Sales Volume Category (SVC) (based on facility sales volume)

- Complex Structure (based on external factors that create challenges)

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Completion of 2 years of college. Option 2: 1 year’s experience as a supervisor in a multi-department environment. Option 3: 1 year’s experience in
one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department
environment. Option 4: 2 years’ experience in asset protection or related area.

Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training,
certification and/ or licensing).

If applicable, acquisition of a current, state issued Certificate of Eligibility

If applicable, successful completion of criminal background check and/or firearms authorized training.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified), General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experience

Bachelors: Business, Bachelors: Criminal Justice

Primary Location...

7101 GATEWAY BLVD W, EL PASO, TX 79925-5604, United States of America

(USA) Asset Protection Operations Coach (2024)


What do you have to do to be a coach at Walmart? ›

Minimum Qualifications: 2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.

What is a coach position at Walmart? ›

Meet the Role

A coach supports their team by making sure their goals align to the goals of the business. They communicate with leads about their team's performance and plans on how to improve the business performance.

What does AP do at Walmart? ›

Our Asset Protection specialists provide security in our stores, at distribution centers, and at corporate facilities. More than that, Asset Protection teams ensure compliance and prevent shrink. With the help of safety-minded experts like you, we can provide a safe experience for both our shoppers and our associates.

What's an academy coach at Walmart? ›

Conducts training classes in accordance with the block schedule by executing activities as designed; completing additional activities as indicated (for example, monitoring Virtual Reality training utilization, overnight teaching, end of day activities) across multiple Academy locations, including virtually; Staying ...

Do Walmart coaches get bonuses? ›

The estimated total pay range for a Coach at Walmart is $5K–$7K per month, which includes base salary and additional pay. The average Coach base salary at Walmart is $5K per month. The average additional pay is $908 per month, which could include cash bonus, stock, commission, profit sharing or tips.

How many times can you be coached at Walmart? ›

Under the Coaching Policy, each Coaching remained active for twelve months. (Id.). Consequently, if an employee engaged in unacceptable behavior (conduct or job performance) to justify another coaching within twelve months after receiving a Third Written Coaching, the employee would be subject to termination.

How much do you get paid for being a coach at Walmart? ›

The estimated total pay range for a Coach at Walmart is $60K–$93K per year, which includes base salary and additional pay. The average Coach base salary at Walmart is $64K per year. The average additional pay is $11K per year, which could include cash bonus, stock, commission, profit sharing or tips.

Is a coach higher than a team lead at Walmart? ›

The Coach is responsible for several departments at the store, and leads the teams under those departments, with the help of several Team Leads. The team leads manage smaller teams of retail sales associates.

Can a coach date a team lead at Walmart? ›

Do not have a romantic relationship with another associate if the associate is in your chain of command or you have influence over the associate's conditions of employment or performance rating.

Does Walmart AP get bonuses? ›

The average Asset Protection Associate base salary at Walmart is $37K per year. The average additional pay is $0 per year, which could include cash bonus, stock, commission, profit sharing or tips.

What does asset protection do? ›

Asset Protection (AP) covers a broader set of strategies, safeguarding all assets of a business and addressing a wide range of risks, including theft, violence, and legal liability.

What does an asset protection agent do? ›

An asset protection associate helps prevent theft and fraud for a company or organization. These security professionals often work in retail stores and other similar commercial businesses.

What is above a coach at Walmart? ›

The best cashier is promoted to front end team lead. The best team lead is promoted to coach. The best coach is promoted to store manager. The best store manager is promoted to market manager.

How long is Walmart Academy training? ›

Walmart Academy was designed to provide frontline hourly supervisors, department managers and assistant managers between two and six weeks of training to help them build career paths with the retailer.

What does a coach trainee do at Walmart? ›

What you'll do... business solutions; and communicating business objectives to teams effectively. providing process improvement leadership to ensure a high quality customer experience. action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

How do you become an employee coach? ›

How to coach employees effectively
  1. Praise achievements and growth. ...
  2. Identify any performance issues they're facing. ...
  3. Explain why this change or development is important. ...
  4. Ask the employee for their perspective. ...
  5. Identify barriers to improvement. ...
  6. Collaborate on solutions. ...
  7. Set SMART goals with them. ...
  8. Write out the action plan.
Mar 10, 2023

What does a Walmart stocking coach do? ›

Depending on the shift you work, your job could include moving inventory in the backroom, unloading trucks, or helping customers while stocking shelves. Sort products in the backroom.

What is a stocking 2 coach at Walmart? ›

As a Stocking 2 Coach at Walmart, I lead and develop teams effectively by teaching, training, and listening to associates. I leverage my communication skills to provide feedback, collaborate, and introduce change initiatives to my teams.


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