We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.
Event Coordination
Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
Communicate events with clients and store team members.
Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
Adjust plans and events based on client’s feedback and needs.
Create backup or emergency plans to be executed as needed.
Ensure client satisfaction for scheduled events.
Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.
Customer Experience
Help customers shop, locate products, and provide them with solutions.
Provide fast and friendly check out experience.
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
Educate customer on Voice of Customer (VOC) survey.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck un-load, stocking and planogram (POGs) processes.
Complete merchandise recovery and maintenance.
Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production.
Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
Preferred Knowledge/Skills/AbilitiesOther duties as assignedPreferred Type Of Experience The Job Requires
Energetic and enthusiastic and personality.
The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
Must have excellent people skills.
Must have experience working with children and children’s events.
Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.
Must have organizational skills, interpersonal skills, and creative problem-solving skills.
Retail and/or customer service experience required
Physical RequirementsWork Environment
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings
Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job. To review a comprehensive list of benefits, please visit Michaels Benefits
CO, CT, WA and RI only -To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, WA and RI.
Seniority level
Entry level
Employment type
Part-time
Job function
Management and Manufacturing
Industries
Retail
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Deliver friendly customer service, help customers shop our store and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unload and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
Are there minimum age requirements for specific roles at Michaels? You have to be over 18 to be a framer. Usually workers under 18 work on cashier and floor.
What qualifications do you need to work at Michaels? Ability to work in the united states, a passion for art, basic math skills, min.Age of 16, great customer service skills,...
The terms "Crew Member" and "Team Member" are often used interchangeably in various contexts, particularly in the service industry and fast-food chains. Both refer to employees who work together as part of a team, often in positions like Cashier, Server, or kitchen staff.
The hiring process at Michaels takes an average of 11.79 days when considering 1,275 user submitted interviews across all job titles. Candidates applying for Floral Designer had the quickest hiring process (on average 1 day), whereas Senior Internal Auditor roles had the slowest hiring process (on average 360 days).
On March 3, 2021, The Michaels Companies management agreed to be acquired by venture capital firm Apollo Global Management for $22 per share, or $3.3 billion, and the company was to be taken private.
Lead a team of well-trained team members to deliver a customer centric shopping experience. Acknowledge customers, help locate product and provide solutions. Serve as Manager on Duty (MOD).
Team Members can receive a 10% discount on pet insurance. 30% discount on regular and sale-priced merchandise and 65% off custom framing for Team Member and immediate household.
Basic Life Insurance and Basic AD&D (Reliance Standard) – Michaels provides coverage at no cost. Basic Dependent Life Insurance is also provided if dependents are enrolled in a full-time Michaels medical or dental plan.
Ensuring a high level of customer service, including cashier operations and assisting customers in locating items, is crucial. They may also be tasked with maintaining a clean and organized environment, processing customer transactions, and conducting telemarketing duties.
A Crew Member is an essential part of a team responsible for providing prompt and friendly customer service. They assist customers, handle administrative tasks, and operate equipment as required. Strong communication skills and a positive attitude are crucial in this role.
A customer service representative is a retail associate who works on the front lines of the business. The role is almost entirely customer-facing and may involve a wide variety of tasks. Customer service staff may be asked to greet customers, answer their questions, provide product information, and more.
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